Mesh Twist Waist Maxi Dress

Shipping

• Complimentary standard shipping on orders $300+. Below that, shipping is calculated at checkout by weight and destination.
• In-stock orders are dispatched within 1–3 working days (Monday–Friday). Pre-order pieces ship on the ship-out date shown above, with delivery time counted from then.
• Express (DHL Express / UPS): 3–5 working days. Standard: 10–14 working days; up to 25 for some destinations.
• Tracking is emailed the moment your order ships.
• Checkout shows whether duties and taxes are included for your destination; where they aren't, they're payable to the courier on delivery. If customs charges are refused, the parcel comes back to us; once it arrives, we deduct the original shipping, customs charges and return shipping, and refund the balance to your original payment method.

Getting the size right first

Between sizes? Send your bust, waist, hips and height, and the piece you're considering, to [email protected], by Instagram DM, or through Ask a question above. We'll confirm your size within 24 hours, before you order.

If it isn't right

Email [email protected] within 14 days of delivery. Pieces must be unworn and unwashed, with tags attached and no makeup, deodorant or perfume marks.

• US: store credit that never expires, less a US$30 handling fee that includes your prepaid label.
• Australia: store credit that never expires, less an A$35 processing fee that includes your prepaid label.
• EU, EEA and UK: cancel within 14 days of delivery for a refund to your original payment method. Return shipping is at your cost.
• Asia: store credit (less an S$20 processing fee) or an exchange. Return shipping is at your cost.
• Everywhere else, including the Middle East, Canada and Mexico: store credit (less a US$25 processing fee) or an exchange. Return shipping is at your cost.

If we got it wrong

Wrong piece, damage, stains, marks or missing parts: tell us within 3 days of delivery. Defects that only show when you try the piece on: within 14 days, before it's worn. Send photos of the whole piece, the issue and the tags still attached. We cover standard tracked return shipping: a prepaid label in the US and Australia, or elsewhere a refund of your postage, up to the limit we confirm when we approve your return. Once we've confirmed the issue, you choose a replacement or a full refund to your original payment method, with no handling fee. Fit, color differences on screen and marks from wear aren't faults; the full policy lists what counts.

How it works

1. Email [email protected] with your order number, the reason and photos.
2. We reply within 2–3 working days with the fee, the conditions and your options, and you reply to confirm your choice. (EU, EEA and UK: our reply includes the return address.)
3. We send your prepaid label (US and Australia) or the return address. Ship within 7 days (EU, EEA and UK: within 14 days of canceling) and email us the tracking number.
4. Returns are sent on to our main warehouse for inspection, which usually takes about 5 weeks. Store credit, an exchange or a refund follows within 3–5 working days of arrival.

Please note

Custom-sized and custom-color pieces can't be returned unless faulty. Outside the EU, EEA and UK, the same applies to Final Sale pieces, accessories, and pieces worn for events, press or photoshoots.

Full Shipping, Returns & Exchanges policy →

How to use this guide

The chart below shows the body measurements each size is designed to fit, not the garment's own measurements. Fit varies by silhouette: fitted bodices, structured waists and smocked panels sit close to these numbers, while relaxed and draped styles allow more room. Where a piece fits differently, its exact measurements are listed on the product page under "Fit & Sizing" and take priority over this chart. Measure yourself following the guide below and check that section before ordering.

Between sizes?

Go by the measurement the piece fits most closely: bust for fitted and strapless bodices, waist for defined-waist styles, hips for skirts and trousers. In non-stretch fabrics such as LumiSatin™, choose the larger size; a tailor can take a piece in, but not let it out. In AirMesh™ and other stretch fabrics, the smaller size gives the cleaner fit. If you'd rather we decide, send your bust, waist, hips and height, and the piece you're considering, to [email protected], by Instagram DM, or through Ask a question above. We'll confirm your size within 24 hours, before you order.

Made to your measurements

Prefer an exact fit? Most styles can be made to your measurements. Email [email protected] with the piece and your bust, waist, hips and height, and we'll confirm availability, lead time and any additional cost before you order. Because a custom-sized piece is cut for you alone, we confirm every measurement with you in writing first, and it can't be returned or exchanged.

Bust     Measure around the fullest part of your bust. Keep the tape running straight and level around your body.

Waist   Measure around the narrowest part of your waistline. Keep the tape running straight and level around the body.

Hips     Measure around the fullest part of your hips. Keep the tape running straight and level around your body.