TERMS OF SERVICE
Last updated: October 2, 2026
Welcome to COCOSIN. These Terms of Service (“Terms”) govern your use of our website and your purchase of products through our online platform. By accessing or using our website, you agree to be bound by these Terms.
1. WHO WE ARE
This website is operated by Upbrand Asia Pte. Ltd., a company incorporated in Singapore (UEN: 202335663M). Upbrand serves as the authorized ecommerce and payment facilitator for COCOSIN, whose full entity is Cocosin Co. Ltd. – registered at 9M1 Ton That Thuyet, Ward 1, District 4, Ho Chi Minh City, Vietnam 70000.
In simple terms, Upbrand powers the online store and takes care of order processing and payment, while Cocosin Co. Ltd. is the creator and owner of the products you purchase.
2. OUR ROLES
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COCOSIN (Cocosin Co. Ltd.) is the Seller of Record. This means that all products available on this site are sold, shipped, and supported by Cocosin.
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Upbrand Asia Pte. Ltd. acts solely as the service provider responsible for managing the website, processing payments (via Stripe/ Shopify Payment), and facilitating your shopping experience. Your payment may appear with “UPBRAND” or “COCOSIN x UPBRAND” on your card statement, but rest assured that you are buying directly from Cocosin.
3. ORDERS, SHIPPING & DELIVERY
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Orders: When you place an order, you are entering into a purchase agreement with Cocosin.
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Shipping: Products are shipped directly from Cocosin’s warehouse in Ho Chi Minh City, Vietnam. You are responsible for providing an accurate delivery address.
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Customs & Duties: Depending on your location, you may be responsible for any import duties or taxes imposed by your country at the time of delivery.
4. RETURNS & EXCHANGES
If you need to return or exchange an item, please refer to our Shipping, Returns & Exchanges policy. We work directly with Cocosin Co. Ltd. to resolve any issues regarding product quality, sizing, or other concerns. Contact our customer support if you need assistance.
5. ORDER ISSUES & PAYMENT DISPUTES
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Contact us first. If there's a problem with your order, please email [email protected] with your order number before contacting your bank or card issuer, so we can put it right. We reply within 2–3 working days, and resolving an issue with us directly is usually much faster than a payment dispute.
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Payment disputes. If you dispute a charge with your bank or card issuer, we will respond with the records of your order. These can include your order and payment details, the Terms of Service and Returns Policy you agreed to when ordering, delivery tracking, our emails and messages with you, and the photos and videos taken when your order was packed and when any return was inspected. We share these records only with your bank or card issuer, our payment providers and their agents, and only to resolve the dispute.
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Future orders. We may decline or cancel future orders, and close any customer account, if a customer disputes a charge for an order that was delivered and handled in line with these Terms and our Returns Policy, or if their returns are excessive or repeatedly don't meet our return conditions.
Nothing in this section limits your right to dispute a charge with your bank or card issuer, or your rights under the consumer laws of your country.
6. PAYMENT & PRICING
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Payment Processing: Payments are securely processed by Upbrand as our authorized agent. We accept major credit and debit cards, along with other digital payment options.
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Pricing: Prices on our website are shown in the currency of your shipping destination (for example USD, AUD, EUR or SGD), and you are charged in the currency shown at checkout. Duties and taxes are included for some destinations; checkout shows whether they are included for your order, and if they are not, any import duties or taxes are payable on delivery.
7. LIMITATIONS & LIABILITY
While Upbrand facilitates the ordering and payment process, all product-related questions (quality, sizing, defects) should be directed to Cocosin, who remains fully responsible for the sale, warranty, and after-sales service.
Upbrand is not liable for any issues arising from the manufacture, design, or delivery of the products.
8. GOVERNING LAW
These Terms of Service and any contracts formed on this website are governed by the laws of Singapore. Any disputes will be resolved in accordance with Singapore law.
9. CONTACT US
If you have any questions regarding your order, returns, payment, or these Terms, please contact us:
For Customer Support:
Email: [email protected]
Website: https://cocosin.com/
For Issues Related to Website Operations:
Upbrand Asia Pte. Ltd.
68 Circular Road, #02-01, Singapore 049422
Email: [email protected]